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The master password they provide will allow the computer to be accessed and the System/Admin password(s) to be reset. Please inform Dell the bios password is not being accepted and request a reset. If the System or Admin password is unknown, you will need to contact Dell Support at: 1-80 to have a master password generated. NOTE: The BIOS System password is required to remove the Pre-Boot authentication login.
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Enter the current Admin password, leave the New Password fields blank and select OK.Select ‘Change’ for the Admin Password.In ESC > Preboot Manager, select Advanced Settings > BIOS Passwords.If you accessed the machine with the BIOS Admin password and the System password is unknown:.Repeat the previous steps for Hard Drive Password if one is set.The System Password button will change to ‘Set’.Enter the current System password, leave the New Password fields blank and select OK.Select the System Password ‘Change’ button.Select Start > All Programs > Dell ControlPoint > Security Manager > Advanced > ESC Use EMBASSY Security Center (ESC) to disable Pre-boot authentication Clear your BIOS System password to disable Pre-boot authentication.
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